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Will Rev sign a non-disclosure agreement?

We keep all client information confidential - it is our solemn duty. Some clients require additional documentation via a non-disclosure agreement (NDA). We are happy to sign your NDA, or we can supply one for you. Contact Us

Do you provide timestamps?
  • Yes, we offer timestamps every new paragraph as an option when you place your order for an additional charge of $0.25 per minute. Transcript text is synced with audio per word, so you can click on any word and play that point in the audio.
  • After your order is complete, you may set a new start time to match video timecodes that begin after [00:00].
Do you have court/medical-trained transcriptionists?

We have transcriptionists from a variety of backgrounds. You can specify the topic when you place your order so agents with experience in that field can work on your files. We are not HIPAA compliant or court-certified.

How do I convert my files to something that's manageable (smaller)?

Visit your favorite search engine and type in "Free software convert [file type initial] to [file type final]"

What caption file format do I need?

The Scenarist (.scc) format is used for submitting to VoD stores like iTunes and Hulu. It's also used commonly in Broadcast TV and for editing in software such as Adobe Premier Pro and Final Cut Pro. Rev supports the 29.97 fps frame rate.

The SubRip (.srt) format is a common choice for Youtube and Vimeo videos. It's also extremely easy to edit captions in this format - you can open a .srt file in Notepad or TextEdit.

The MacCaption (.mcc) format is used for high-definition Broadcast TV. MacCaption is the only file format that can encode both 608 and 708 closed captioning. Rev supports all MCC frame rates - 24, 25, 30, 30DF, 50, 60, and 60DF.

The TTML format (also known as XML or DFXP) is gaining in popularity. The FCC has declared TTML is the official caption file format for broadcasters publishing video online:

Don't stress about it. If you change your mind later, we're happy to provide your caption files in a different format, for no extra charge.

See the full list of supported formats with example files.

What caption and subtitle file formats can you provide?
Do your captions meet the FCC requirements?

Yes, we guarantee our caption files meet FCC requirements for open and closed captioning of web and tv video. Our caption files meet Section 508 requirements for video captioning.

What is the difference between closed captions and subtitles?

Closed captions are intended for deaf or hard-of-hearing viewers. They communicate the video's spoken content and "atmospherics", which are sound effects that are part of the story.

Subtitles are intended for viewers who can hear the audio, but can't understand the language spoken. They usually translate the video's spoken and written language into the viewer's language.

Both captions and subtitles use the same file formats, such as .srt and .scc. Read more about file formats.

Do you provide Certified Translations?

Absolutely. We provide 100% guaranteed Certified Translations. All of our certified translations are accompanied by a "Certification of Translation Accuracy" which attests the validity of its accompanying translation.

What languages do you translate?

We provide translation services in over 30 languages. We translate from English and into English. Click here to see the list of languages we translate.

How long will it take?

Our turnaround varies depending on the amount of pages and language translated. You can check out our turnaround times on our FAQ.

What is the status of my order?
After login, you can easily check the status of your order here.
Do you have offices in my location?

We are an Internet company based in San Francisco, CA. Our orders are delivered via email. You can place your order at your convenience 24 hours a day, 7 days a week.